Ticket FAQs
Have questions regarding T-Birds tickets and policies?
Some of your questions may be answered below. You can also chat now with one of our representatives by clicking the "Let's Chat" icon at the bottom right corner of this page or by calling (413) 739-4625.
The City of Springfield Parking Authority (SPA) has parking spots and garages. For a list of parking options within the SPA, click here.
Due to the current construction around the MassMutual Center, available ADA parking needs have been updated. Click here to read more about these developments.
Alternatively, free parking is available 24/7 at MGM Springfield (1 MGM Way), and on-street parking is free (where available) after 6 p.m. on weekdays and at all times on weekends.
If you bring your T-Birds game ticket to White Lion Brewing (within Tower Square) before a Thunderbirds game, White Lion will validate parking at the Tower Square Garage.
No Bags, backpacks, or brief cases except for:
1. Clutch/Purse no larger than 5"x 7"
2. Medical Bag
3. Diaper Bag (with child in attendance)
There is no limit on how many tickets you can purchase. Group rates are available for groups of 10 or more people.
Unused 2024-25 Full and 22-Game Membership tickets from games that have already been played may be exchanged for a complimentary ticket to a future 2024-25 season home game under our season ticket holder benefit, the “Never A Wasted Ticket Program."
Please note that utilizing the Never A Wasted Ticket Program is subject to availability.
You may exchange the tickets at the MassMutual Center box office or mail the tickets to the Springfield Thunderbirds ticket office. All exchanges will be on a ticket-for-ticket basis and filled with the best available seats (comparable to your current seat location).
No refunds will be issued for any difference in the value of exchanged tickets. Tickets cannot be exchanged multiple times.
Additional ticket prices vary by plan. Contact your Thunderbirds representative for more details.
- Full Season Memberships = Four (4) Bring-a-Friend vouchers per paid membership
- 22-Game Memberships = Two (2) Bring-a-Friend vouchers per paid membership
No problem. You can redeem your flex vouchers at any time during the season. Please note - vouchers do not guarantee seats (tickets based on availability).
You can always purchase an additional ticket at full price or contact your Thunderbirds representative to purchase another 10+2 Flex Plan.
Yes! To learn how to do so, click here.
ONLINE (24 hours a day)
- Additional fees may apply when ordering tickets online or over the phone
- Online at www.massmutualcenter.com/buytickets
- Please note that the MassMutual Center Box Office imposes these fees.
BOX OFFICE (M-F 10 a.m. to 4 p.m. - extended hours on game days)
- There are currently no fees when you walk up to purchase a ticket at the MassMutual Center Box Office Window.
No exchanges are allowed for individual game tickets, as this stipulation is clearly marked on each ticket. Full Season and 22-Game Member tickets may be exchanged under the "Never A Wasted Ticket Program," subject to availability. Tickets are not refundable.
All Springfield Thunderbirds games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow, are considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via the T-Birds website and social media channels (X, Facebook, etc.).
Accessible seating is available for all events at the MassMutual Center. The MassMutual Center has elevators and special seating areas to accommodate your needs. Accessible Seating can be purchased by contacting the Thunderbirds Office at (413) 739-GOAL (4625), the MassMutual Center Box Office at (413) 787-6600, or in person at the main box office. It is recommended that accessible seating is purchased in advance so that our staff can best recommend how to serve your needs.
Season Ticket Holders - Tickets will only be replaced upon written notification from the current season ticket holder.
Single Game Buyers: Tickets will only be replaced with a valid ID and confirmation number or the credit card used to purchase them.
The Thunderbirds proudly offer special pricing options to active and veteran military personnel. Please note this offer is available at the MassMutual Center box office only - valid for one (1) ticket per military ID.
*Single-game ticket prices may vary, subject to availability & opponent*
For more information, call (413) 739-4625.
Birthday names can be booked on the scoreboard by phoning 413.739.GOAL. Bookings must be received at least two business days before the requested game.